Refund policy

I want you to feel confident ordering from Freckles Children's Boutique. Please read each product page carefully before purchasing, especially sizing, personalization, preorder timing, and closing dates.

Returns

For eligible non-personalized, non-sale, ready-to-ship merchandise, contact me at hello@frecklesboutique.com within 14 days after delivery or pickup. Items must be unworn, unused, and unwashed, with tags and original packaging, and accompanied by proof of purchase.

Please do not mail or drop off a return until it has been approved. I will provide return instructions and the correct return address after reviewing your request. Items returned without approval may not be accepted.

Items that cannot be returned

Personalized, monogrammed, embroidered, made-to-order, preorder, special-order, sale or clearance items, and gift cards are final sale unless the item arrives damaged, defective, or different from what was ordered.

Personalization is completed using the spelling, colors, dates, sizes, and other details submitted with the order. Please review those details carefully. I cannot replace or refund an item when the submitted information was produced correctly.

Damaged, defective, or incorrect items

Please contact me within 3 days after delivery or pickup and include your order number and clear photos. If Freckles made an error or the item arrived damaged or defective, I will work with you on an appropriate replacement, repair, or refund and will cover reasonable return shipping when a return is required.

Changes and cancellations

Contact me as soon as possible. Changes or cancellations are not guaranteed after a preorder closes, merchandise has been ordered from a vendor, or personalized work has begun.

Return shipping and refunds

For approved returns that are not caused by damage, defect, or an incorrect item, the customer is responsible for return shipping and original shipping charges are not refundable. Approved refunds are issued to the original payment method after the item is received and inspected. Your bank or card company may need additional time to post the refund.

Questions? Contact hello@frecklesboutique.com.